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Warranty and Service Information
Handheld Pipetting Systems

We offer a one-year warranty on all Thermo Scientific handheld pipetting systems. To keep your instrument performing at its peak, we recommend our comprehensive preventive maintenance and calibration services, which include:
  • Inspection, cleaning and lubrication of wear points
  • Replacement of cross tubing, if necessary
  • Complete recalibration to factory specifications
  • An Accuracy and Precision Certificate
Order specially designed pre-addressed pipette shipping boxes and send one or multiple pipettes to our facility for this valuable service. Free shipping via FedEx ensures pipettes arrive at our facility quickly, reducing the time away from your lab.

Call 888.363.6631 or e-mail Technical Service to have these pre-paid pipette shipping boxes delivered right to your door.

If your facility has 50 or more pipettes in need of calibration or repair, contact us to arrange an on-site pipette service clinic today.

Automated Liquid Handling Systems

Standard Warranty— Matrix offers a comprehensive one-year warranty on all automated pipetting instruments. Coverage includes onsite labor* and replacement parts (for non-wear related items) and begins after successful installation and training.

*Onsite service is offered on SerialMate, PlateMate 2x2, PlateMate Plus, and TipTower base units and Hydra II Plus One. Service and maintenance for all pipetting heads, Hydra II, and WellMate is performed in-factory.

Extended Warranty Options— The original warranty of the SerialMate, Hydra II Plus One, PlateMate 2x2, PlateMate Plus and TipTower base units* can be extended to provide additional in-field support and protection beyond the initial year of coverage:

Extended Warranty Comparison Original Warranty TotalAssurance Plus™ TotalAssurance™
Duration (Months) 12 12 12
Parts Included Yes Yes No
Labor Included Yes Yes Yes
Travel Included Yes Yes Yes
Annual Preventative Maintenance Yes Yes Yes
User Replaceable Parts Shipped Via Standard Overnight** First AM Overnight** Standard Overnight**
Discount for Additional Training N/A 20% N/A
*Pipetting head service is performed in-factory, and is covered by one of the in-factory service options listed in the next column.
** Where available


The original warranty of the Hydra II base unit, pipetting heads or VisionMate readers can be extended to provide additional in-factory support and protection beyond the initial year of coverage:

Extended Warranty Comparison Original Warranty TotalAssurance Plus™ TotalAssurance™
Duration (Months) 12 12 12
Parts Included Yes Yes No
Labor Included Yes Yes Yes
Annual Preventative Maintenance* Yes Yes Yes
Loaner Pipetting Head Included Yes Yes No
*Annual Preventive Maintenance is not included with positive displacement syringe/needle pipetting heads or VisionMate readers.
Terms and conditions apply. Please contact Technical Support to discuss multi-system and multi-year discounts.


Other Service Options— Matrix offers the following options to keep your instruments performing at their peak:
  • Factory refurbishment of positive displacement pipetting head syringes (including Hydra, Hydra II, Tango, and PlateMate heads)
  • One-time inspection and Preventive Maintenance of base units or pipetting heads
  • Calibration service: includes accuracy and precision verification and adjustment
  • Automation refresher training
Terms and conditions apply.
Overseas
To learn more about all of our extended warranty and service options, please contact Technical Support.
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